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07539 100 685

Delivery Information

ORDER BEFORE 1 PM FOR A FULLY GUARANTEED NEXT WORKING DAY DELIVERY SERVICE

This is for courier orders ONLY (i.e. NOT Royal Mail) and the UK only. We guarantee any order received before 1 pm will be delivered next working day. If our courier fails to attempt a delivery the next day (weekdays) then at your request we will refund the courier charge. For conditions see notes at the bottom of this page.

Please note we cannot offer a refund if the items were not delivered due to weather conditions or if you were not in to sign for the item.

We cannot offer any reimbursement for failed delivery. We will make every effort to make sure we dispatch the goods but once they are in the hands of the couriers we cannot be held liable for their actions.

UK delivery times

Deliveries to UK business and residential addresses are made between 7 am and 6.30pm Monday to Friday (depending on the service used).

If you require a Saturday delivery you can request this when you order online. Saturday deliveries are made between 7 am and 12.30pm

Please note we do not ship on bank holidays, your item will be sent next working day.

Delivery Policy

Delivery Issues

If you are having a delivery issue then it’s not us you need to contact - it’s the courier.

Once your goods have been dispatched you will receive an email with Tracking Information. To track your parcel log into your e-mail account to find your tracking number for up to date tracking info.

If no-one is in, the courier will leave a card with details of how to get hold of your parcel.

Please read the card! You MUST contact the courier within 5 DAYS or the delivery will be assumed refused and you will be charged up to £19.95 for the item to be returned to us. If you have problems with the courier – Please email us or use live chat.

Please also note if the courier cannot find the address specified they will store the parcel at the depot for up to 5 days, it is your responsibility to contact the courier and arrange re-delivery or collection, again if the item should be returned to us we will not subsidise the return fees.

Off-Shore

Off-shore delivery costs more than mainland - please call us for a quote.

University & College Accommodation

We are not able to deliver cream chargers to University and College accommodation. If you provide University and College accommodation as your shipping address, we must cancel your order.

Delivery Guide - PLEASE READ

You must provide us with as much address information as possible.

If you provide us with an incorrect address you may be charged an extra fee of up to £9.95 to have a new address added to the consignment, this can also delay the delivery up to 48 hours.

Someone (anyone) must be at the given address to sign for the delivery between 7 am and 6.30pm (for standard Next Day service). Therefore, we recommend delivery to a work address where someone is willing to sign for the goods during the working day. A signature is required as proof of delivery. If you choose to have your goods 'left safe' you CANNOT CLAIM COMPENSATION - therefore we strongly advise you NOT to request them left safe.

Theft

We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe and they are not there we or the courier accept no responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases, we will provide you with all the help we can, but it is up to you to contact and deal with the Police.

Other notes

You may specify a delivery day - we will hold onto your consignment until the day before.

If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £7.50.

If your package is damaged do not accept delivery.

Please make sure we have a valid phone number so you can be contacted should there be any delivery problems.

If you place your order after 1 pm and require your goods urgently we may be able to prioritise you - phone us, text or WhatsApp on 07539 100 685.

We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.

Delivery Guarantee Notes

This offer applies to Next (working) Day (Mon-Fri) deliveries only. This offer applies to orders placed over this website only and is not extended to include any special instructions you may add in the comments box. This offer only applies to UK mainland addresses. You must obviously give us the correct delivery address and postcode.

'Acts of God' are not covered by this Guarantee - thus extreme weather may cause a delay in your consignment which we can reasonably argue is circumstances beyond our or our courier's control. If for whatever reason the courier does not deliver, then we will offer a full refund on your delivery cost! Please see section 6 of our terms & conditions for further information.

Due to recent misuse issues with Nitrous Oxide, we will NOT ship to the following places:

- University Halls of Residence
- Colleges
- Schools
- Hospitals
- Jersey and Guernsey (At the request of the Police)

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