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07539 100 685

 


Gourmet Cream Supplies operates a fair refund & returns policy for all our customers.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This is generally referred to as a 'cooling off' period. This applies to all our products. We regret that we cannot accept cancellations of contracts for the purchase of food products where the item has been unsealed (this includes Flavouring Syrups).

For more information on your rights to return goods visit www.consumerdirect.gov.uk.

 

THE RETURNS PROCEDURE

To cancel your purchase within the fourteen-day cooling-off period, please call or email sales@gourmetcreamsupplies.co.uk giving the reason for the return.

We will then advise you on our preferred method of return and provide you with our returns office address - usually we will arrange for our courier to collect but you must pay for the return shipping costs.

You are welcome to send back using your own shipper as long you obtain proof of delivery/tracking.

Please package the relevant item(s) securely.

If you are dispatching it yourself send it to the address, we provide you after you notify us about the return so that we receive it within 14- days after the date that the item was delivered.

You must either insure the consignment or use a signed for service (recorded delivery). Please include a note with your contact details and an explanation of why you are returning the goods.

Once the goods have been received back with us they will be inspected and if in good condition you will be refunded the full purchase price. You will not be refunded the original shipping cost.

Please note that you are responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Please note that orders over £40 may be subject to a 7% re-stocking fee, this will not be implemented if the items are returned due to incorrect stock being sent or damaged items being sent.

 

ITEMS RETURNED BY COURIER

Any items returned by courier due to the delivery being unsuccessful will be charged to the customer unless the customer can prove they have

1. Been in contact or tried to contact ourselves within 24 hours of expected delivery date

2. Been in contact or tried to contact the courier within 24 hours of expected delivery date

Alternatively we can take the equivalent of the returns charge off the total number of items being sent. If the returns charge exceeds that of the original order the buyer may be asked to pay the additional charges.

 

CANCELLATION OF ORDERS THAT HAVEN'T BEEN SHIPPED

As soon as we receive notice of cancellation of an order prior to it being shipped, we will refund the full cost of the order - unless we have had to pre-book special shipping charges for it. Please note - once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).

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